The Coconut Cult FAQ’s

Product

What are your probiotic strains?

We have 16 strains: L. Lactis, S. Thermophilus, L. Salivarius, L. Acidophilus, L. Helveticus, L. Plantarum, L. Gasseri, L. Brevis, L. Casei, L. Fermentum, L. Reuteri, L. Rhamnosus, B. Longum, B. Infantis, B. Breve, B. Bifidum

What are the benefits of eating your yogurt?

There are thought to be many benefits to consuming probiotics, such as:

  • Less bloating
  • More regularity
  • Lower inflammation
  • Improving mood and mental health 
  • Better digestion
  • Promoting healthy skin
  • Maintaining healthy weight
  • Reducing allergy symptoms
  • Boosting immunity
  • Feeling full, longer

But remember, not all probiotics are the same. Probiotics need to be alive and active in order to do their job in creating a healthy environment in the gut.  Probiotics come alive through prebiotics which act as food, and our yogurt contains prebiotics from whole food ingredients like coconut, cacao, and organic fruits. 

Can I change my flavors or add more jars after I place an order?

Unfortunately, after an order is placed it is sent directly to our fulfillment team and we are unable to make change requests.

How long does it take to get my order?

We are not like other yogurt makers. Our coconut yogurt is fermented in small batches by our very own team in Ogden, UT. You will receive an email and text message (be sure to sign up for SMS here!) as soon as your yogurt ships, and again when it is delivered. We ship via FedEx 2 Day and do not ship out on Fri/Sat/Sun. If your package does not arrive within the 2 Day window, or if you have any other questions/issues with your order, please contact customer service at orderonline@thecoconutcult.com.

How do I cancel a subscription?

Upon signing up, we ask for a commitment of at least 3 orders, but after that you can skip, pause, or cancel at any time! You can do this from your customer portal by visiting our website (www.thecoconutcult.com) and selecting 'log in' from the menu. After you log in select 'manage' and then scroll to find the options for skipping/pausing/cancelling. If you need further assistance please contact customer service at orderonline@thecoconutcult.com

Why is your yogurt so expensive?

Our yogurt is comparable to a probiotic supplement, but even better as it's a real, living, whole food! We use organic and fair trade certified ingredients and have a unique blend of living probiotic cultures. And we are technically considered a synbiotic, meaning that our yogurt is both a prebiotic and a probiotic. The coconut and cacao ingredients are prebiotics, which feed the probiotics. It’s also important to note that our recommended serving size is only 1 ounce (about 2 tbsp), which is a whopping 50 billion CFU. Therefore, one 16oz. jar can last you two weeks or more! 

Why is your yogurt more expensive online than in the store?

The yogurts through our online store are poured into 16 ounce jars and include the cost of 2-day priority shipping, individual handling by our warehouse staff, frozen gel packs, and shipping coolers to keep it all cold, which is why it's more expensive to order through our online store than at a retail store (shipping in bulk to retail is much more economical).

Can I eat more than just one ounce?

Lots of Cult members want to know if it's safe or possibly even more beneficial to eat more than 1 ounce of our yogurt. 1 ounce is our recommended serving size to START with, which is about 2 tbsp, but it is perfectly okay and safe to eat a bit more. We do recommend increasing your serving by 1 ounce at a time to see how your body reacts. 1 oz = 50 billion CFU. The majority of health care professionals recommended anywhere from 25-100 CFU per day to maintain a healthy gut microbiome. Remember, everyBODY is different. 

And we know you want to eat the entire jar, but we don't recommend this right away unless you've worked your way up and are in need of a little cleansing — if you know what we mean.

What does it taste like?

Our yogurt has a naturally effervescent flavor. Our yogurts are fermented with powerful live cultures creating the ultimate healing food that is alive with good bacteria (probiotics!) which can make them tangy and bubbly on the tongue instead of super sweet like many foods being sold as ‘yogurt’ today. Similar to the tangy, sour taste of kombucha!

Do limited edition flavors ever come back? If so, how will I know when they do?

Limited edition flavors don’t always come back, but the majority will come back for a limited time (until they sell out) if enough people request it. The best way to ensure you are in the know when we drop (or re-drop) a flavor is to subscribe to sms, sign up for emails, and follow us on social!

Are you vegan?

Yes

Are you organic?

Yes. You will notice that on our core yogurts (Original, Chocolate Mousse, Harvest Strawberry, Orange Dreamsicle) we have a USDA organic certification on each label, but on some of our limited edition flavors, we do not. This is because certifications for individual flavors can take months, and our limited edition flavors only last a short amount of time. We don’t have the time to acquire the certification before producing the flavor. We only use organic ingredients, always. You can check each ingredient label to double check!

How do I change my shipping address once an order has been placed?

If your order has not shipped, please contact customer service at orderonline@thecoconutcult.com and we will do our best to change the address! Unfortunately, once it ships we are unable to do an address change as this adds a day or more to the transit time. If you have a subscription, remember to change your address before your order is placed by going to your account dashboard!  To log in, simply go to our website www.thecoconutcult.com --> select 'log in' from the menu.  After you log in select 'manage' and then scroll to where it says ‘Shipment Info’.  Select edit and update your shipping address accordingly. 

Where is your yogurt made?

Our production facility is in Ogden, Utah. We proudly do everything in-house, and do NOT use co-packers. Everything from producing, fermenting, pouring, packaging, and then finally shipping our yogurt is done by our small (but mighty) team.

What makes you different from other yogurt brands?

Short answer, everything. Majority of the yogurt on the shelves is not only dead (no active probiotics at all), but it's filled with refined sugar, gums, thickeners, preservatives and everything in between. These are all gut disruptors, therefore, these yogurts are in no way, “helping your gut” as many of them claim. Most of these yogurt companies pasteurize (use extremely high heat to kill bad and good bacteria) AFTER they ferment. Meaning it kills all the active probiotics. We NEVER pasteurize after fermentation, so our yogurt stays super probiotic rich and is naturally preserved with fermentation.

What makes you different from other probiotic brands?

Well first, we taste great! Probiotic supplements were only invented because people don’t eat enough real, fermented foods. Our yogurt is a living food which is how probiotics were intended to be consumed. 

Most probiotics on the shelves are transient, meaning that while they are still beneficial at the time, they pass through the gut and do not colonize. We use a custom blend of probiotic cultures in our yogurt. There has been research done with the species we use. We mostly use probiotic strains that reside in your intestine with some help from more transient strains. 

To ensure that probiotics make it to your intestine, it is always recommended to ingest probiotics with food so they can survive stomach acid. Since our probiotics are in delicious yogurt form you don’t have to worry about this! Our yogurt can help coat the probiotics to make its way to the intestine. We also happen to be a prebiotic (thank you coconut), which feeds the probiotics and keeps them alive and thriving not only in the jar, but in your digestive system as well. This is why over time our yogurts get more bubbly on the tongue, and more fermented. It just means the probiotics are multiplying and you have a potent jar that will do your gut good!

When should I notice a difference once I start eating your yogurt?

This will vary from person to person depending on health goals. Some people will notice a difference in their digestion after just one serving (hello, bathroom!), while others may see a noticeable difference in the appearance of their skin after eating our yogurt for a month or so. For best results, we recommend staying consistent and eating the recommended 2 TBSP every day.

Can I return the product or get my money back if I don't like the taste?

Our yogurts are not like other yogurts out there. They are made without refined sugar and some flavors, like Original, have zero added sugars of any kind!  Our yogurts are fermented the old fashioned way which means they are naturally more tangy and taste bubbly on the tongue because the taste of real active bacteria is a fermented (aka sour!) taste.  For many people new to fermented foods this can be surprising as we’ve become so accustomed to sweet foods in our world.  Although we cannot issue a refund we can tell you that most customers have fallen in love with the alive flavor found in our probiotic-rich yogurt and their bodies have come to crave it.  We recommend you continue to enjoy 1 spoonful a day and see how your body responds before giving up! If you prefer a more sweet flavor try one of these tips:

1.) Mix it in a bowl with a bit of honey or maple syrup. 

2.) Add it to your favorite smoothie recipe. 

3.) Mix it in with your oats. 

We do not accept returns as we are a perishable product; however, we will offer re-ships in the event the product is damaged or delayed in shipping due to our shipping partner, FedEx.

Once my order has been processed can I change the flavor or add more jars?

You cannot change flavors or add additional jars after your order has been processed, but you can certainly place a second order or email customer service at orderonline@thecoconutcult.com to place an additional order! If you are a subscriber, you can log into your account and select 'manage' then 'edit' to make changes to the flavor and quantity of upcoming orders.

Where do you source your coconut from?

Fair Trade from Thailand. No monkey labor is involved during the harvesting of our coconuts. 

Are you gluten free?

Yes

Are you a nut-free facility?

Although our yogurt base does not contain nuts we do sometimes use products in our limited flavors that contain nuts. You can find this information on the product ingredient list, as well as the label. Our core flavors Original, Chocolate Mousse, Harvest Strawberry, and Orange Dreamsicle never contain nuts, but do have coconuts, obviously :) 

Best time to eat yogurt?

2 TBSP first thing in the morning with breakfast or as an after dinner snack is best. You can eat it on an empty stomach or with food. Either is fine and will do the job of getting the good bacteria in your digestive system.

Can I freeze a jar of your yogurt to make it last longer?

We do not recommend freezing an entire yogurt jar as this will ruin the texture as well as make some of the living probiotics go into hibernation, making them a bit less powerful. If you really want to freeze it, we recommend making yogurt bark with it or freezing it in an ice cube tray. While the probiotics may be a bit less powerful this way, the majority should wake back up in your digestive system.

Safe for pregnancy and kids?

*Consult your doctor* In our experience, pregnant women, nursing mothers and their young children rave about our coconut yogurt. Just as soon as you are able to introduce coconut into your baby's diet, they are ready to try our yogurt.  Mothers claim it has magical effects. Trust your gut as your guide: start off with a small dose (1-2 small spoonfuls) so your body can adjust to the powerful probiotics in our yogurts, and then increase depending on how you feel.

Why will my coupon code not work?

Please ensure you have the appropriate product in your cart. If you feel there is an error please contact customer service at orderonline@thecoconutcult.com.

Do you ship internationally?

We only ship within the United States. This includes Hawaii and Alaska, but not Puerto Rico.

How does your subscription work?

Good health starts with a consistent routine, and we believe strongly in the power of probiotics in achieving optimal wellness! Enrolling in a subscription with us not only gives you 10% savings all the time, but also guarantees you’ll never go a day without your yogurt. You also get early access - and sometimes exclusive access - to limited flavors not available elsewhere. We do ask for a minimum of 3 orders upon signing up, but you can skip, pause, or cancel at any time after that! You can also edit your flavor(s) each month through your online customer portal.